Description

Summary

The parts consultant assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information.

Essential Duties and Responsibilities

• Courteously and quickly obtain parts for our technicians 
• Assist technicians and external customers in a consultative manner to provide the best parts solution for their needs 
• Gain proficiency in parts knowledge and continue growing as new products are introduced 
• Employ superior listening skills and assess customers’ needs 
• Advise technicians and estimators of additional related parts 
• Create purchase orders prior to placing orders with vendors 
• Be available to work overtime on short notice and provide after hours support when required 
• Successfully complete all required training 

Requirements

Required Education and/or Experience

• High school diploma or equivalent

PREFERRED SKILLS/ABILITIES:  

• Experience with medium and heavy duty truck and equipment parts

LANGUAGE SKILLS: 

Ability to read, analyze, and interpret general blueprint, schematics and diagrams. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of manager, staff, and the general public.

REASONING ABILITY:

Ability to interpret and carry out instructions furnished in written, oral, diagram or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

OTHER SKILLS and ABILITIES:

Ability to perform duties with awareness of all business requirements and company policies.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will lift and/or move up to 50 pounds such as boxes of supplies and parts. We have equipment to aid in moving heavier items, such as pallet jacks, hand trucks, drum dollies, forklifts, etc.

Forklift certification training will be provided and required. Occasionally operate company vehicles to assist in parts pickups or deliveries as needed. 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, listen and/or reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision. The employee will be required to report any defects or problems with any company equipment used. Occasionally the position requires the employee to work irregular or extended hours. Duties of the job require frequent use of a computer monitor and related equipment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.